The baskets are all handmade and hand crafted items and as such can vary in size, colour and shape. Each weaver is subtly different (much like hand writing) which makes each basket unique and individual. The leather is tanned using traditional methods and may have variations in colour. At the moment the colour is dark brown.
Our return policy lasts 14 days from receipt of goods. If the product you have purchased is not suitable, we will be pleased to offer you an exchange, credit note or refund as long as it meets our refund criteria below. Unfortunately we do not offer a refund or exchange on goods purchased more than 14 days prior.
Sale items cannot be returned or exchanged. To complete your return, we require a receipt or proof of purchase.
Exchanges: We only replace items if they are defective or damaged.
Faulty Items: We will happily repair, exchange or refund faulty items within 7 days of receipt of goods. Please contact us by phone or email to discuss the fault that has occurred.
We ship from Paddington Sydney. For all regular shipping we use Australia Post.
We use Australia Post expandable tough bags to ship the baskets.
Our posting days are Monday, Tuesday and Thursday. We have flat rate of $15 per basket for Australia wide shipping which is additional to the cost of the purchase. For multiple purchases there is an additional cost of $5 per basket.
With regular shipping here is automatic parcel tracking provided by Australia Post.
For returns: please send to 2 duck trading co 32 Glenmore Road Paddington NSW 2021.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
2 duck trading co is committed to protecting your personal privacy. We hate spam as much as you do so rest assured that we would never send spam or sell email addresses to third parties. We recognise the trust you put in us through your dealings with us. We do everything we can to maintain that trust.
We use the email address collected to maintain a current database of customer information to communicate with you.
We do not disclose your personal information to third parties.
We will never knowingly send you electronic messages without your consent.