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The baskets are all handmade and hand crafted items and as such, can vary in size, colour and shape. Each weaver is subtly different (much like someones hand writing) which makes each basket unique and individual. The leather is tanned using traditional methods and may have variations in colour.
Our return policy lasts 14 days from receipt of goods. If the product you have purchased is not suitable, we will be pleased to offer you an exchange, credit note or refund as long as it meets our refund criteria below. Unfortunately we do not offer a refund or exchange on goods purchased more than 14 days prior.
Sale items cannot be returned or exchanged. To complete your return, we require a receipt or proof of purchase.
Exchanges: We only replace items if they are defective or damaged.
Faulty Items: We will happily repair, exchange or refund faulty items within 7 days of receipt of goods. Please contact us by phone or email to discuss the fault that has occurred.
We ship from Hervey Bay, Queensland. For all regular shipping we use Australia Post.
Our posting days are Monday, Wednesday and Friday. We have flat rate of $10 per order for Australia wide shipping which is additional to the cost of the purchase.
With regular shipping here is automatic parcel tracking provided by Australia Post. We add this tracking info to your purchase information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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